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Dutch Government Taps Mitel for Nationwide VoIP

Six-year contract will see 50,000 phones and voice over IP deployed to 96 government devisions

The deployment, under a program called OverheidsTelecom 2006 (OT2006), will serve eight ministries, seven provincial authorities, 30 municipalities and 51 administrative bodies and advisory boards, and more than 52,000 lines will move to a Mitel platform over the next four years.

The requirements of the RFP were simple, says Adri Waterman, project manager for Triple P, the system integrator for the project. "They wanted the very lowest price," says Waterman. "Price was 30 percent of the scoring, and functionality was 70 percent." 

Behind that simple ratio, however, what is expected is essentially custom systems for each government office, based on their individual needs. "What was important was plain old IP telephony, but every project will have specific functionality. Each department might have different requirements, and those will be arranged within the overall agreement."

The scope of the project is nearly 100 organizations, at "about 500 locations, maybe more. We don't know yet," says Waterman, adding, "It will be a distributed system, not a big central system, but a very distributed architecture."

The ability to support unified communications and a presence in the Netherlands were important factors in getting the contract. Mitel has previously done systems for the Ministry of Health, Welfare and Sports and several large businesses within the country. 

Mitel products slated for deployment include the 3300 IP Communications Platform (ICP) a scalable, communication system designed to support networks ranging from 10 to 65,000 users. It provides standard IP-PBX capabilities plus unified communication applications such as unified messaging, auto attendant, automatic call distribution (ACD) and wireless. The 3300 ICP also supports applications including multimedia collaboration and customer-relationship management.

The 3300 ICP supports a range of desktop devices including entry-level IP phones, Web-enabled IP devices, wireless handsets (Wi-Fi or IP-DECT) and full-duplex IP audio conference units.

Also scheduled for deployment is the Mitel Enterprise Manager suite, which provides a single management interface to monitor and manage the activities of one or a network of 3300 ICPs.