GateLinx to Deploy CosmoCom’s IP Call Center In Kiosk Network
GateLinx has reported that it is planning to integrate CosmoCom’s IP based contact center platform, CosmoCall Universe, into a network of Internet based kiosk systems, dubbed ComPort, that it intends to deploy in various retail locations such as Radioshack and Blockbuster Video to market various products such as DirectTV, Sprint PCS, ADT Home Security or MSN Internet to the retail location’s customers. The customers will be able to use the ComPort kiosks to initiate online, real time communications with the various product retailers and order services/products.
The H.323 compliant CosmoCall platform converts all incoming communications traffic (voice and video, text chat, IVR, email, voice mail and fax) into IP packets. The system features capabilities such as least-cost routing, multi-language support, single-click agent installation, browser-based real-time reports and blended, outbound dialing campaign support, and it is capable of integrating IP based telephone communications into a web site or network-based application using an IP based ACD that can route a call to the proper agent location. The multi-server solution can handle up to 8,000 agents, supporting up to 50,000 simultaneous calls/messages and/or 200 call arrivals per second. In addition, the vendor has developed an enhanced software application, CosmoPhone 2000, for the system, which provides support for H.323 technologies and integrates into the system’s call agent GUI to enhance voice quality.
In other news, CosmoCom said that Takachiho Koheki is planning to market and resell the CosmoCall Universe platform in the Japanese market.
Research First Consulting Introduces VoDSL Market Report
Research First Consulting (RFC) reported that it has just released a VoDSL market study entitled, Enriching the Broadband Offering: the Small Business Voice over DSL Opportunity. The research provides an analysis of the revenue opportunities for service providers, network infrastructure providers and end customer CPE providers in the U.S. small business VoDSL market. It projects that VoDSL market revenues will increase from $169 million this year to $7.2 billion in 2005, a compound annual growth rate of 156 percent. In addition to market forecasts, the report also details small businesses’ use of high-speed Internet access and the broadband technologies most preferred, the willingness to use VoDSL as a business phone system solution (and to switch local telcos to get it), and the 15 variables that define the small businesses most likely to buy VoDSL services.
The study is currently available. It is priced at US$4,500.
Enriching the Broadband Offering: the Small Business Voice over DSL Opportunity
Research First Consulting
AsiaInfo Holdings Lands $50 Million Contract With China Unicom
AsiaInfo Holdings announced that it has entered into a contract with China Unicom, in which it will expand Unicom’s VoIP network infrastructure. According to the terms of the approximately US$50 million contract, AsiaInfo will supply its Internet infrastructure solutions to further expand Unicom’s network capacity to over 7600 leased lines, tripling the current capacity to cover 328 cities in China. The deal follows two previous agreements between the firms, in which the firms teamed to initiate an IP phone services in Beijing, Shanghai, Guangzhou, and nine other markets late in 1999, and expanded Unicom’s VoIP backbone to an additional 300 cities in China early last year. The carrier also teamed with both Cisco and NetSpeak last year to further develop the VoIP network.
Cradle and D-Link to Distribute Clarent’s Technologies in Taiwan
Clarent has announce that it has entered into agreements with Cradle Technology, a Taiwan based systems integrator, and D-Link Corporation, a Taiwan based supplier of data networking equipment, in which both firms will market and distribute its recently launched last mile VoIP local access system, OpenAccess. According to the terms of the Cradle agreement, Cradle intends to provide systems integration and maintenance support for the OpenAccess solution, and collaborate with Clarent’s partner, Triumph Technology, to promote the solution throughout the Taiwanese market. According to the terms of the MoU with D-Link, the firms intend to leverage D-Link’s channel network to promote the local access solution throughout Taiwan.
The H.323/MGCP/SIP compliant OpenAccess system consists of three main elements: a softswitch, customer premise gateways (CPG) and a Trunking gateway. The softswitch is a combination of the vendor’s Call Manager and Command Center applications, which enables users to develop a variety of next gen service applications. It can authenticate subscribers, initiates call set-ups and tear downs, establishes call rates for billing, and provide for call routing. The CPG connects directly to an Ethernet, cable modem or DSL connection at the subscriber’s location, providing support for from two to four traditional telephony devices per unit via RJ-11 interfaces. The trunking gateway system is a version of Clarent’s VoIP gateways, which are designed to support up to 360 simultaneous ports of voice, fax and data services. The system has also been designed to be compliant with CableLab’s PacketCable specifications for offering voice services over HFC plant.
eStara Introduces eMail Based VoIP Enabled Solution
eStara has announced the introduction of OneClick eMail Links, its web based voice technology. The solution will enable users to embed a link in email communications that recipients can click to initiate real time VoIP communications with a CSR. The company has already tested the technology for compatibility with email clients and web services from AOL, Microsoft Hotmail, Excite, Yahoo, Netscape, Earthlink/Mindspring and NetZero.
The technology is currently available. Pricing was not disclosed.
Xavi Teams With Tdsoft To Develop VoDSL System
Xavi Technologies reported that it has partnered with Tdsoft to develop interoperability between its 5000 series ADSL IADs and 6000 series G.SHDSL IADs and Tdsoft’s VoNGATE Voice Access Gateway solution. The combined products will support voice over both G.SHDSL and ADSL technologies.
The 6000 series IADs, which are designed to support two-way speeds from 2.3Mbps to 4.6Mbps, offers port capacities from 4 to 16, and support data services via 10/100M Ethernet and/or ATM25 technologies. It is also expected to feature support for value added services such as Firewalls, call waiting, call forwarding, distinctive ringing, three-way conference, etc. The 5000 series is offered in 2 or 4 port configuration, and designed to route voice traffic in compressed or uncompressed formats.
NeTrue and Ericsson Team to Develop VoIP/Wireless Solutions
NeTrue Communications said that it is teaming with Ericsson to develop integrated VoIP and wireless network solutions for the Chinese market. The firms intend to develop the solutions based on NeTrue’s IP management software combined with Ericsson’s wireless LAN hardware, software and telephony network solutions. Ericsson will also provide NeTrue with wireless product and training during the partnership. The firms are already in the process of deploying the combined solution for the Chinese government and various undisclosed enterprise organizations.
Qwest Deploys Polycom’s VideoConferencing Technology
Qwest Communications International said that it is planning to deploy Polycom’s ViewStation group video communications system and ViaVideo desktop video communications appliance to develop an internal, company-wide IP video communications network. The carrier has already begun implementing the solution over its global OC-192 broadband Internet network.
Qwest Communications International
Fujitsu America Certified to Resell Cisco’s Technologies
Fujitsu Systems Business of America (FSBA) has announced that it has achieved Cisco IP Telephony and Wireless LAN Specializations status. The specialization will enable FSBA to provide planning, designing, implementation and training services for Cisco’s IP Telephony and Wireless LAN solutions.
Fujitsu Systems Business of America
GateLinx to Deploy CosmoCom’s IP Call Center In Kiosk Network