IDT Gearing Up to Become Major Global ITSP
IDT is preparing to become a major player in the global ITSP race, in a
series of announcements over the last few months indicating that it is
agressively extending the availability of its products and its ability
to provide Internet telephony to all regions of the world. IDT has just
announced that its Internet telephony software, Net2Phone, will be
bundled with Andrea Electronics’ headsets and handsets for distribution
in the U.S., Latin America, and Europe. The Net2Phone software enables
calls to be routed over the Internet from a computer to a traditional
telephone anywhere in the world via IDT’s network of gateways. Andrea
Electronics’ headsets and handsets utilize noise cancellation to
neutralize the background noise problems associated with a computers
speakers and microphone.
Last week, IDT announced an alliance with Daewoo Corporation and Naray
Mobile Telecom to deploy IDT’s phone to phone Internet telephony service,
Net2Phone Direct, in Korea. Daewoo and Naray are offering $20,000 of
free trial calling to businesses and residents throughout Korea,
intending to commercialize the service in March.
In a seperate announcement, IDT announced an alliance with Orion Network
Systems to provide satellite based Internet telephony services. The
satellite service is targeted at locations in the world that have
insufficient infrastructure to provide Internet telephony.
In December ’97, IDT announced that it acquired an indefeasible right of use
of Global Telesystems’ Atlantic Crossing (AC1) cable network and Teleglobe’s
transatlantic CANTAT-3 cable network. The AC1 and the CANTAT-3 systems will
permit interconnictivity between the US, Canada and the UK. Both networks
as well as IDT’s existing network infrastructure will also be interconnected.
On the heels of IDT acquiring transatlantic cable system
use, IDT announced operating agreements with a large carrier in
Chile and the Cyprus Telecommunications Authority (CyTA). The agreement
with the Chilean carrier will connect IDT’s U.S. switch with the carrier’s
switch providing access to many countries throughout South America. The
agreement with CyTA will connect IDT’s international switch in London,
England, with CyTA’s switch in Cyprus enabling access to a number of
countries in the Middle East and Europe.
IDT launched its global phone to phone Internet telephony service,
Net2Phone Direct, in December ’97. The service has been deployed in
over 50 U.S. cities and many international locations, with plans for more.
IDT also currently operates Net2Phone, a PC to phone Internet telephony
service with global connectivity. The PC to phone service was launched
in August ’96.
Presently, IDT is offering the Net2Phone Direct
service for 5 cents per minute for calls placed exclusively from Chicago
and New York to any telephone in the U.S. Calls from other U.S. cities will
be billed at IDT’s standard 8 cents per minute. The Company encourages
anyone in the U.S. to place a free one-minute domestic call. To place a
free call over Net2Phone Direct or to sign up for service dial 800.225.5438
<800.CALL.IDT>. The rates will be in effect 24-7 with no restrictions.
Orion Networks Systems
Cyprus Telecommunications Authority
Orix Global Extends ATM Network Into Latin America
Orix Global Communications, a subsidiary of Touch Tone America, has
announced the successful completion of its ATM network serving Latin
America. The network will connect Mexico to the U.S. delivering integrated
data, voice and video.
Orix also has a functional ATM network across the U.S. using DSC
Corporation’s DEX 600SC switches to deliver data and voice in packets.
Orix is planning to upgrade its switches located in Kansas City and Las
Vegas and install high speed ATM equipment throughout its network to allow
the transmission of IP data. The company also plans to build out its
network in Latin America and extend it into Asia over the next year.
Balisoft to Introduce Browser Communications
Balisoft Technologies has introduced LiveContact, a product designed to
provide real time communications via the Internet between companies and
their customers. LiveContact is activated when an Internet user clicks
an icon on a vendor’s website. The software supports Java based text
chat or voice chat. LiveContact also incorporates ‘push’ technology
allowing vendors to push pertinent information to the customer for viewing
after the initial consultation.
The vendor component of LiveContact requires a pentium processor, Windows
95 or NT workstation and a sound card for voice chat. The product is
expected to cost $495 per customer service representative plus server
access. A server may be purchased at $14,995. LiveContact will be
available February, 28 1998.
Arrange a LiveContact demo at:
WebLine and Lucent to Co-Market IP Telephony Products
WebLine Communications has announced that it will partner with Lucent
Technologies to co-market next-generation Internet call center solutions.
The companies will combine the services of the WebLine Java-based server
and Lucent’s Centre Vu Internet Call Center (CVICC). The combination of
of the two products will enable call center agents to communicate with
customers over the Internet and browse the web with them or deliver web
based content to them.
Using a voice enabled browser, customers will click an icon while browsing
a business’ website to initiate communications with call center agents.
When the customer initially clicks the icon, WebLine’s diagnostic feature
will detect the remote caller’s browser version and network connection speed
and recommend the most appropriate means of communication.
Customers will then have the options of communicating via voice over IP,
telephone callback, or email. When the customer chooses VoIP as the
communication method, a WebLine Java applet downloads to the customers
browser ensuring the proper browser version and network connection speed.
The customer’s call will then be routed to the call center where a
connection with an agent is established.
The WebLine application will work with existing firewall configurations and
does not require remote callers to have any software other than a