1. Interactive Intelligence Unveils Unified Comm Software
Interactive Intelligence has released version 2.0 of Service Interaction Center (SIC), its unified communications software that has been enhanced to cater to VoIP vendors. New features include web-based group calendaring and contact management, email and calendar access via the phone, web-based administration interface to manage and provide delegated management of users, database support for Microsoft SQL-2000, web-based user self-enrollment and configuration, and improved localization tools for faster support of international languages.
SIC integrates to large scale LDAP directories, email systems, web servers, database servers and other network devices to handle subscriber bases from a few thousand to a few million. The technology supports trunking options including analog, T1, E1, and ISDN PRI. The voice processing supports play prompts, record messages, transfer calls, provide touch-tone menu options, convert text-to-speech, create conference calls, transmit and receive faxes, and send digital and alphanumeric pages. SIC service modules are distributed.
The standard SIC features include unified messaging with universal in-box, fax delivery and management, call-screening and rules based interaction management, one number follow me, presence management, calendaring and contact management, wireless access, and web-based provisioning and admin.
3. Verizon to Distribute NEC’s iPBX
Verizon will market NEC’s full line of NEAX 2400 and 2000 iPBXs featuring peer-to-peer IP and TDM switching capabilities to its enterprise and small business customers.
5. Infonetics Releases Quarterly VoIP Market Study
Infonetics has released the latest of its quarterly VoIP market reports dubbed Next Gen Voice Products. The study provides worldwide market share and forecasting for voice over broadband gateways, broadband loop carriers, voice/data switches, softswitches, RAC VoIP gateways, and voice application servers. Companies tracked include Alcatel, BroadSoft, Catena, Cirpack, Cisco, Clarent, ComGates, ComMatch, CommWorks, Convergent, CopperCom, Gallery IP-T, General Bandwidth, Gluon Networks, Integral Access, Iperia, ipGen, Jetstream, Longboard, Lucent, MetaSwitch, NexVerse, Nortel, Nuera, Occam, Pactolus, Pelago, Rapid 5, Santera, Siemens, Sonus, Sylantro, Syndeo, Taqua, tdSoft, Tekelec, Telcordia, Telica, Terayon, Tollbridge, Unisphere, VocalData, VocalTec, Westwave, and Zhone.
The firm finds the worldwide revenues for VoIP hardware totaled $190 million in the last quarter with software totaling $39 million for the same period. Infonetics has said the RAC VoIP gateway represented 62% of the market in CY 01. Worldwide revenues for 2001 for VoIP hardware and software were found to be $1.23 billion, a 463% increase from 2000. The revenues are expected to grow another 14% to $1.4 billion by next year.
7. TeleMatrix Distributing e-Tel’s VoIP Solution
TeleMatrix has said that it will resell e-Tel’s VoIP technology including gateways and IP phones.
9. Net2Phone Using Brix for VoIP Service Assurance
Net2Phone has deployed Brix Networks’ service assurance solution to verify the quality of its VoIP backbone infrastructure and services. The technology consists of a family of hardware appliances including the Brix 100 & 1000 Verifier.
11. XACCT Introduces New Billing Platform
XACCT has released version 4.0 of XACCTusage, its billing platform, which integrates and consolidates data from IP, wireless, and circuit-switched networks. The technology provides a real-time link between these networks and multiple OSS/BSS applications such as billing, CRM, fraud and traffic engineering. The company claims the new release provides increased performance, scaleability, manageability, and flexibility.
13. Net2Phone Cuts Staff; Focuses on Broadband
Net2Phone has said that it will cut 28% of its workforce or 110 workers as part of an effort to achieve profitability. The recent staff reduction follows a job cut of 43% of its workforce last November. The company will also scale back its international wholesale services, putting more emphasis on broadband services such as its collaboration with Liberty Media to deliver VoIP over cable services.
15. China Putian, Starent, & Telos to Develop Wireless VoIP
China Putian Institute of Technology, Starent Networks, and Telos Technology have agreed to establish a joint R&D center in Beijing to develop IP networking solutions for W-CDMA, GSM and CDMA network operators in the People’s Republic of China.
China Putian Institute of Technology