Orbit Canada Deploys Cisco’s Equipment
Orbit Canada has announced that its is deploying Cisco’s router equipment in its Internet based communications network in Canada (Calgary, Edmonton, Hamilton, Kingston , Montreal, Ottawa, Toronto, Vancouver and Winnipeg) to support a bundled voice and data service offering. The service package provides residential customers with unlimited Internet access and unlimited long distance access throughout Canada and the U.S. for $19.95 per month, with corporate customers also able to access the same service bundle, but at other varying rates. The carrier is also in the process of expanding the network into an additional 5 Canadian markets, with ultimate plans to have services available to 85 to 90 percent of Canada’s population by summer.
Late last year, Orbit also reported that it is deploying Clarent’s technologies to develop support for services such as MPEG1 and MPEG2 digital interactive multimedia, phone to phone VoIP, facsimile, videoconferencing, as well as V.90 dial up Internet access, email accounts, web hosting and eCommerce.
BOPS Introduces VoIP System Development Kit
BOPS has reported the introduction of the SOC (System On Chip) in a Box, its VoIP development solution, which was developed in partnership with Tality, HelloSoft and supported by TSMC. The pre-packaged product ships with RTL for SOC design, a SOC evaluation and design platform, DSP software, as well as implementation services that will aid users in developing carrier-class VoIP applications such as a gateways. It uses eight cores to support up to 192 channels of G.729a or 512 channels of G.711, both with 32ms of G.165/168 echo cancellation on a single chip. It also features support for G.723.1/726/ 728/729a vocoders; G.165/168 16, 32, 64, 128 ms echo cancellation; VAD, CNG, DTMF; and signal classification, running on SIP or H.323 protocols.
An evaluation kit is currently available. It is priced at $35,000.
SOC in a Box
InstantService to Integrate Lipstream’s Technology/Services
InstantService has reported that it is integrating access to Lipstream Network’s web-based VoIP communications network and technologies into its customer care offerings. The combined solution, which will include Lipstream’s PC to phone and Web Call Back services, will enable web site visitors to click an icon to initiate real time VoIP communications with a CSR, and it will also feature text chat and web push technologies, as well as support for multilingual translation, email management applications, ACD/CTI and CRM back ends.
Lipstream’s technology/service is based on software technology (an SDK or browser plug-in) that routes traffic over its H.323 compliant network, which consists of a system of servers hosted throughout Qwest’s network and connected to several tier-one backbone providers. The company monitors and manages the service/network on a 24 x 7 basis.
Ceon to Integrate CosmoCom’s VoIP Based Call Center Technology
Ceon Corporation said that it has formed an alliance with CosmoCom, in which it intends to integrate CosmoCom’s IP based contact center platform, CosmoCall Universe, into its eCommerce application and management suite, It’s On, and service provisioning and activation platform, NetExpress, to develop real time communications connectivity capabilities for the products. The H.323 compliant Universe solution converts all incoming communications traffic (voice and video, text chat, IVR, email, voice mail and fax) into IP packets. It is capable of integrating IP based telephone communications into a web site or network-based application using an IP based ACD that can route a call to the proper agent location. The multi-server system can handle up to 8,000 agents, supporting up to 50,000 simultaneous calls/messages and/or 200 call arrivals per second. In addition, the vendor has recently developed an enhanced software application, CosmoPhone 2000, for the system, which provides support for H.323 technologies and integrates into the system’s call agent GUI to enhance voice quality for both traditional telephone and PC to PC communications.
DataVoN to Carry Traffic For Vision Communications
Vision Communications, a wholesale prepaid service provider, said that it has reached an agreement with DataVoN, in which DataVoN will provide it with origination, transport and termination services. The firms expect initial services covered under the agreement to be operational sometime this quarter.
Texas based Vision Communications offers wholesale prepaid services and network facilities and capacity to retail prepaid phone card distributors.
DataVoN is in the process of developing ATM and IP based VoIP operations throughout the U.S. It currently has 43 POPs in select U.S. markets including Austin, Atlanta, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus (OH), Dallas, Dayton, Denver, Detroit, Ft. Worth, Greensboro, Houston, Indianapolis, Jacksonville, Kansas City, Las Vegas, Los Angeles, Miami, New Orleans, New York, Newark, Orlando, Oklahoma City, Phoenix, Philadelphia, Portland, Providence, Raleigh, Richmond, Sacramento, St. Louis, Salt Lake City, San Antonio, San Diego, San Francisco, Seattle, Tampa and Washington DC. The company also recently teamed with Broadwing Communications to transport traffic between its facilities and collocate equipment in the various markets that it did not have operations, and with Nortel Networks to deploy equipment in a next gen voice, video and data trial.
Netdive Introduces VoIP eCommerce Application
Netdive has announced the introduction of Callsite, its web based VoIP enabled customer management application. The java based product enables web site visitors to initiate communication with a CSR by clicking a call icon. It features support for VoIP, video and secure communications technologies, and it can be used to co-browse a web site.
The technology is expected to be available early next month.
ASC Billing Secures $4 Million Credit Facility
ASC Billing Solutions said that it has secured a $4 million commercial line of credit from an undisclosed financial management and advisory company. The firm intends to use the credit facility to further develop its billing and customer care system, Sentori, and expand and accelerate its sales and marketing initiatives. The Sentori system is a client/server, web-based solution that provides real-time convergent billing and customer care capabilities. It features support for multi-lingual, multi-currency, Internet based customer care and electronic bill presentment and payment capabilities.
January 18, 2001
deltathree Launches Hosted Broadband VoIP Offering
deltathree has reported that it has just launched a trial broadband offering that will enable other providers to develop and deploy private branded, outsourced services over broadband infrastructures. The hosted service is expected to enable end users to plug a traditional phone into a broadband connection to place calls, offering traditional call capabilities such call waiting, caller ID and voicemail. All call traffic will be routed over deltathree’s VoIP network, and the company will also provide the back end office services necessary to support the services including customer service, billing and the infrastructure. deltathree’s communications services include VoIP connectivity between phones, PCs and web sites or any combination thereof, as well as eCommerce, unified messaging, global roaming and calling cards. It routes traffic over its private, managed Internet telephony network, which uses the PSTN to both terminate and originate call traffic and has 107 POPs throughout 40 countries. The network combined with its affiliate provider’s networks, provide connectivity in well over 160 countries.
Kancharla Deploys VocalData’s VoIP Technologies
Kancharla, a Huntsville (AL) based CLEC, has announced that it has purchased and deployed VocalData’s VOISS (Voice Over IP Softswitch) solution to offer a VoIP based integrated voice and data service, dubbed UniVerse Integrated Services, to the small to medium size corporate market. The service includes Internet access, local and long-distance calling, unified messaging, and IP conferencing capabilities as well as IP phones. The operator is only using the VoIP technology on the local loop (from Kancharla’s Data Centers to the customer’s phone and back).
The provider initially launched service in Huntsville late last year, and intends to expand the offering into other southeastern U.S. markets including Birmingham and Nashville as soon as possible.
Fujitsu To Integrate and Resell SpectraLink’s Wireless VoIP Technology
SpectraLink Corporation said that it has entered into a distribution deal with Fujitsu Business Communications Systems, in which Fujitsu will market and resell its VoIP enabled NetLink Wireless Telephone System. According to the terms of the deal, Fujitsu intends to integrate the H.323 compliant NetLink technology, which can support voice and data communications over a wireless LAN, into its model F9600 switches and Infinex IP telephony products to offer an on-premise mobile solution with enhanced features such as conference calling, call forward and transfer, multiple line appearance, and caller ID.
Fujitsu Business Communications Systems
Capcom Deploys MIND CTI’s CC&B Technology
MIND CTI reported that Capcom International, a Spain based international carrier, has deployed its billing and customer care solution, MIND-iPhonEX, for its Clarent equipment based IP telephony service. The iPhonEX technology is designed to provide billing and call traffic analysis for IP services such as VoIP. It features web interfaces for providers and subscribers that can be used to register, verify credit cards and perform a variety of other customer care functions. The product also provides call management, fraud detection and convergent IP services billing capabilities.
Madrid based Capcom operates both traditional and IP based wholesale carriers services for international and domestic (Spain) services such as calling card based IVR, V/FoIP VPN, ISP, unified messaging, web to phone and click to talk. Its infrastructure is interconnected with Telefonica’s operations in various Spanish markets including Alicante, Barcelona, Bilbao, Madrid, Malaga, Palma de Mallorca, Santa Cruz de Tenerife and Valencia, and it is also in the process of expanding its network into additional markets throughout Portugal, Spain and South America.
ITXC Deployed ADC’s CC&B Technology
ADC said that ITXC has deployed its billing platform, Singl.eView, to bill for IP telephony services. ADC has recently enhanced the solution to support a variety of IP and data services such as dial up access, DSL, Frame Relay, ATM, VoIP and VoDSL. It also features support for switched voice services, web based customer care capabilities (real time billing and account info, payment options, etc), and it can be used to bill for services based on tiered QoS parameters.
ITXC offers wholesale phone to phone and PC to phone VoIP services via its global Internet telephony network, which has 330 POPs in 195 cities and 78 countries. The company enables affiliated providers to route traffic to any telephone in the world via the infrastructure, its affiliate provider’s networks, the public Internet or the PSTN. It also implements its own patent pending BestValue Routing technology to control the quality of calls.
Vsoft to Integrate MaxBill’s CC&B into Video Product
Vsoft has announced that it is planning to integrate MaxBill’s next gen customer care and billing system, MaxBill, with its video software product, VideoClick, to offer a video service solution with integrated billing capabilities. The VideoClick software enables users offer a variety of video based services including movies on demand, personal video recording, home server, etc. With the CC&B system integrated, the combined solution will enable users to offer video services based on a variety of event-driven and usage-based billing parameters. In addition, service providers can utilize the customer profiling and segmentation features of the MaxBill system to design, offer and bill for targeted service packages that can include promotional, cross service and volume discounts.
The MaxBill CC&B system can be configured to support UMTS, GPRS, IP and broadband services as well as wireline and utilities. It features an array of integrated tools that support the customer lifecycle process including initiation, customer activation, customer care, order management, service provisioning, usage rating, invoicing, accounts receivable, collection and reporting, with e-CRM and Internet-enabled functionality options.
Exodus to Host congruency’s VoIP Technologies
congruency has announced that it has contracted with Exodus Communications to host its VoIP equipment throughout Exodus’ operations. According to the terms of the agreement, Exodus will host congruency’s VoIP networking platforms and services, which will be routed over both public and private IP data networks. congruency is in the process of developing its own hosted VoIP infrastructure services and platforms that it intends to offer to other providers developing end to end IP telecommunications services.
Orbit Canada Deploys Cisco’s Equipment