SBC to Deploy IP Infrastructure For City of Dallas
Dallas’ City Council reported that it has approved a contract with SBC Communications for the design and deployment of a city-wide IP based communications network. According to the terms of the $33 million five year deal, SBC will replace the city’s existing infrastructure with a digital system capable of integrating all voice, data and video communications. The infrastructure is expected to be based on Cisco’s AVVID (Architecture for Voice, Video and Integrated Data) IP telephony architecture and designed to provide converged communications capabilities for 8,000 city employees in and between 281 locations, and to enable citizens to access city services and information on a 24 x 7 basis.
Quicknet Introduces Online VoIP Calling Center
Quicknet Technologies has reported the introduction of MicroTelco, its online VoIP account portal that provide access to various IP telephony carrier’s networks. The portal enables users of the vendor’s hardware products (Internet PhoneJACK-PCI, Internet PhoneJACK-ISA, Internet LineJACK and/or the Internet PhoneCARD) and Internet Switchboard software, to initiate calls from a PC to a traditional phone or fax machine (fax to email also). It can be configured to allow users to find a local VoIP provider, and choose which provider to use based on various criteria such as quality or least cost. In addition, other providers can private brand the system, and develop revenue sharing arrangements for the calls that its subscribers initiate. The system also includes an online billing section that allows users to access calling details such as calling history, provider used, call duration, view billing details, and recharge accounts.
VoIP Telecom to Offer RIFA’s PC to Phone VoIP Device
VoIP Telecom said that it has reached an agreement with RIFA Industrial, a Korean based distributor, in which it will distribute RIFA’s PC to phone IP telephony phone device, Clarifone, throughout North America. The phone plugs into a PC’s USB or serial port to enable users to place calls over the Internet to other users. It ships in wall mount or desktop versions, and features an LED for incoming calls, last number re-dial, and storage space for 120 phone numbers. Users will need access to at least a Pentium II system, running Windows 98/2000, 32 MB RAM, and a 9.6 kbps Internet connection.
The device is expected to be available on a commercial basis early next year.
Vocalscape Introduces VoIP Enabled CRM Application
Vocalscape Communications has reported the introduction of its web based, VoIP enabled customer relationship management system, VocalConnect – Live Help NOW! The solution can be integrated into call centers and/or web sites to enable web site visitors to communicate with CSRs via text chat, scheduled callback or real time VoIP communications. In addition, the system will enable a CSR to manage communications with up to four visitors simultaneously, and it supports push technologies to enable the CSR to steer visitors around a web site.
The solution, which has just successfully completed its beta testing phase, is currently available. Pricing was not disclosed.
NetVoice Deploys Primal’s Operational Support and Billing Technologies
NetVoice Technologies said that it is planning to deploy Primal’s IP based customer care and billing solution, Connect CCB, and mediation application, Access IM, to bill for its services. The Access IM switch mediation platform will interface directly with NetVoice’s network to enable the Connect CCB system to access service details to perform real-time rating, billing and service activation.
NetVoice has deployed NetSpeak’s, Cisco’s and/or Inter-Tel’s VoIP equipment at POPs in 34 markets throughout Arizona, Arkansas, California, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Missouri, New Mexico, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, Texas, Utah, Washington DC and Wisconsin. It expands its services reach by collocating servers throughout both Level 3’s and Global Crossing’s backbones, and interconnecting the network with Inter-Tel’s U.S. domestic VoIP network. In addition, it is planning to expand the network into an additional 16 markets by the end of the year, and it has recently reached an agreement with Advanced Radio Telecom (ART), in which it will use ART’s broadband wireless infrastructure to support its services in select U.S. metropolitan markets.
Riverstone and Sonus Team for Central Office Packet Voice Solution
Sonus Networks said that it is planning to integrate Riverstone Networks’ router products into its VoIP solutions to develop a central office packet telephony system. According to the terms of the deal, Sonus intends to market Riverstone’s RS model 8000 and 8600 switch routers with its GSX9000 Open Services Switch, PSX6000 SoftSwitch and SGX2000 SS7 Signaling Gateway. The integrated NEBS 3 compliant solution is expected enable users to aggregate and route packetized voice traffic over TDM, ATM and packet over SONET based WANs, implementing bandwidth control, hardware based prioritization and QoS technologies.
Allfirst Financial Deploys eStara’s Web Based VoIP Technology
Allfirst Financial, a regional financial services institution based in Baltimore, reported that it has deployed eStara’s web based eCommerce VoIP technology, OneClick Contact, to enable its web site visitors to initiate communications with CSRs. The technology enables users to embed a button on a web site or email that can be clicked by visitors/recipients to initiate VoIP communications. When the button/link is clicked, an SIP compliant client automatically downloads to the user’s PC as a thin Java client, then automatically connects the call. In addition, the company has configured the technology to interoperate with its Cisco voice gateways.
Zama Networks Secures $17.4 Million in Second Round
Seattle based Zama Networks has announced it has secured $17.4 million in a second round of private equity funding with Convergent Investors, Mobile Internet Capital, and Mitsui & Company. The company intends to use the financing to further develop its existing data center and to begin deploying its IPv6 compliant network in the Pacific Rim. Earlier this year, the company said that it secured CLEC licensing from the Washington Public Utilities Commission, which enables it to carry out plans to operate as both a facilities based provider and reseller of enhance CLEC services in the state of Washington, and begin developing a variety of services for VoIP carriers, ASPs, ISPs, ICPs and private network users in the market. The company is in the process of developing a next gen Internet backbone using owned hubs and nodes interconnected via leased transport links. It initially intends to focus on offering services in and between the U.S. and select Asia Pacific markets.
SBC to Deploy IP Infrastructure For City of Dallas