1. Telephony@Work Adds Softswitch to Contact Center
Telephony@Work has added a softswitch to its CallCenter@nywhere contact center platform. The softswitch provides interoperability between SIP and H.323. The new contact center architecture also includes a built-in conversion gateway that enables the platform to deliver H.323 calls to SIP gateways or vice versa.
CallCenter@nywhere enables each individual user to be configured as an H.323 extension, a SIP extension, a circuit switched PBX extension, an Intel-based CommServer extension, or a virtual extension that forwards circuit switched calls to specific numbers on the PSTN.
The contact center platform supports conferencing and IVR capabilities. The technology works across multiple operating systems including Windows 2000, UNIX, and Linux.
3. NDS to Use NetSolve for Remote VoIP Management
Network Data Systems, a provider of IT infrastructure consulting services, will use NetSolve’s remote management solutions to offer its clients lifecycle IP telephony services including business case analysis, design and deployment, and post implementation operational support.
Network Data Systems
5. Dimension Data Launches Managed VoIP Services
Dimension Data has introduced Operational Services for IP Telephony, a service that manages IP-based voice and data networks. The service includes Insite and Uptime. Insite is a real-time and online network and systems management service that ensures availability of applications, databases and infrastructure. Uptime is an online, proactive maintenance and troubleshooting service. The service also includes a portal that allows clients to interact with service engineers, check the status of their network, and view historical information used for statistical analysis.
Dimension’s service identifies and rectifies problems such as voice quality, XML service, telephony equipment switch port configuration, voice gateway, SQL replication, web attendant, and Unity.
7. C&W to Deploy UTStarcom’s IP-DSLAM in Panama
Cable and Wireless will deploy approximately 80,000 lines of UTStarcom’s AN-2000IB IP-based DSLAM access network solution in Panama City, Panama.
Cable and Wireless
9. Primus’ MSN-Based Service to be Offered in the U.K and in N.A.
Primus Telecommunications, a global facilities based telecom provider, will provide SIP-based PC-to-phone VoIP services, branded PrimusTalk, to MSN Messenger customers in Canada, the U.S., and in the UK. The service was introduced two months ago to MSN users in Australia.
Primus operates a global VoIP backbone that connects 300 PoPs in more than 80 countries in Asia-Pacific, the Americas, and Europe. The company claims an approximate 6% share of international VoIP traffic.
11. Old Republic Title Deploys Shoreline’s IP PBX
Old Republic Title Company, an insurance company, is in the process of deploying Shoreline Communications’ IP PBX phone system within offices in its western region. The technology will connect 130 offices and 1,850 employees across California, Arizona, Nevada, Washington, Oregon, and Hawaii. Old Republic is deploying ShoreGear 24 voice switches along with some 4 port ShoreGear equipment.
Ketchum Integration is the systems integrator for the project.
Old Republic Title Company