Siemens Enterprise Communications presented the results of its "State of the communications business in 2012," which shows that IP infrastructure can save companies 43% compared to traditional PBX systems.
The study said that during the migration to IP environment, business can reduce risk and protect existing investments. The most common is that companies will use this infrastructure together with PBX systems, as stated 91% of respondents.
"The results of this study confirm that the IP-based unified communications not only simplify the end-user productivity, but also allow companies to save money," said Chris Hummel, President of Siemens Communications and Marketing Director North America of the company.
The analysis also found that the increasing mobility of labor forces companies to adapt the cloud computing. Moreover, it also identified that training of personnel and payroll problems delayed the use of the UC platform.
The workforce has had an increasing level of mobility. The study reviewed the largest number of telephone terminals, The results showed that mobile or located in remote locations (39%), followed by mobile (33%). In addition, the study also showed that the workforce of one of three operators of call centers currently work from home.
This decentralization has led organizations to deploy on the cloud, but only 16% of respondents currently have this service, 45% said that this technology is included in their communications plan for this year. In addition, respondents said they preferred a private cloud to a public one at a ratio of three to one. The main applications that businesses plan to deploy in the cloud are: Web collaboration, unified communications and video conferencing.
Lack of preparation, a problem
Another result of the analysis is that IT technicians lack the skills to implement new solutions to a problem that particularly affects the computing cloud. When asked to qualify the degree of knowledge of their staff to use the CU, on a scale from "not prepared" to "very prepared", most are not prepared.
The report recommends adopting IP-based business communications. It also said to look for an architecture and a software platform based on native SIP to enable and manage centrally conferences, collaboration and messages via voice, video, text and social networking.
This approach is more likely to provide a consistent user experience, reduced complexity and lower total cost of ownership compared with the integration of specific solutions or new features in the aging infrastructure.
The study "State of the communications business in 2012" was made by ReRez Research last January 2012. They surveyed more than 1,100 people from companies with more than 500 workers in the U.S., the UK, Germany, China, India, Brazil, Russia and Sweden.