Telappliant published findings from a new study which revealed that almost 7 out of 10 businesses in the UK will be using VoIP serrvices by 2013. The survey, which questioned 100 UK businesses from various industries, indicate that 41 percent of UK companies are already actively using VoIP telephony to improve efficiencies within their business, while a further 25 percent have plans to review and implement VoIP within one year. The data also showed that businesses with a workforce of 100 – 500 people are embracing the technology faster than smaller businesses.
The two primary reasons given for using VoIP telephony were the need “to reduce overall telephony expenses for the business” (68 percent), and “to allow staff more flexibility to work from home or from different locations” (22 percent).
The survey also showed three perceived internal barriers to transferring to VoIP services. The main concern was that VoIP is “perceived as delivering sub-standard quality or unreliable service” (42 percent); secondly, the “benefits are not fully understood by management team within the business” (32 percent); the third barrier said was that VoIP is “perceived as too much work to deploy or maintain” (25 percent). However 99 percent of businesses that implemented VoIP confirmed that there to be substantial return in terms of cost savings, flexible working and improved customer service.
Tan Aksoy, CEO at Telappliant, stated, “In reality, VoIP telephony has moved a long way forward since the time of staff having to plug a headset into their desktop computer. Modern VoIP services are much easier to set up, reliable and offer crystal-clear call quality. With advanced telephony features usually only found on high-end phone systems, VoIP gives small businesses a range of tools to compete more effectively with their larger competitors. Functionality such as audio conferencing, call recording and IVRs (Interactive Virtual Receptionists that automatically route phone calls to the correct department) will enable small businesses to work smarter and more efficiently.”
VoIP is also veryy scalable – and is not just limited to the main office,” Tan continued. “Staff can use a special SIM card to extend their office phone extension to any 3G mobile handset phone, meaning they can carry their desk phone in their pocket all the time. This is ideal for staff that spend a lot of time on the road, home workers or any employee that doesn’t want to be tied to their desk. And because staff are linked directly to the office VoIP network, there are no costly mobile phone bills. This kind of improved efficiency and saving cannot be ignored by businesses that want to improve their bottom line, or by London-based companies that need to ensure business continuity during the Olympics.”