South African companies are plagued by the theft of telephone lines, an endemic problem that is disrupting vital business communications and causing thousands of rands in losses. The country's major operator of fixed line telephone, Telkom, apparently lost an average of 20 million rand a month because the thieves are still attracted to the copper wires, which are then sold to overseas buyers at higher prices. During the course of 2010/11 financial, the operator spent about R400 million in repairs and replacements on their own. In the past four years, the line phone theft has cost Telkom about R2 million.
Despite the adverse effects it has on South African businesses and the economy as a whole, the rampant theft remains a major challenge. This is one of the main reasons why local businesses are increasingly shying away from traditional phone lines and switching of voice over Internet protocol (VoIP) solutions to meet their voice and data needs. To further inspire South Africans to cut the telephone cord and make VoIP even more attractive and appropriate for them, some local VOIP providers are adopting innovative next-generation technologies that have the threat of theft completely out of the equation, says Mitchell Barker, CEO of www.whichvoip.co.za.
One such company, BitCo offers "invisible lines" for companies plagued by the theft of copper. The VoIP provider uses the revolutionary technology that uses radio waves to a series high point of the sites, such as roofs and towers, such as relay stations for transmitting information to the customers' premises. The resulting network metropolitan based on Ethernet standards (Metro E), is becoming the industry standard, says Kobus Mathee, Technical Director of BitCo. "There are a lot of intelligence built into our network, with excellent back-up plans and procedures," said Mathee. "With this, we can guarantee uptime and service. The quality of our bandwidth is operator level – which means that the quality of your calls will be excellent. Thus offer an alternative to traditional landline, which are often prone to quality problems and prolonged downtime due to cable breakage or theft. "
According to Barker, the next generation of VoIP offerings are becoming essential in the light of new technologies that are increasingly permeating today's business. "Bring your own device (BYOD) and mobility are changing the attitudes of business. There is no reason for the settlement of a phone company should not keep up with the pace," he says.
MIA Telecommunications, the sole distributor of Samsung telecommunication and PABX equipment in sub-Saharan Africa early this year Samsung introduced a Communication Manager (SCM) Express Edition. This pure IP-based and comprehensive "all-in-one" adapts to small and medium businesses with less staff. The system includes IP telephony, mobility, messaging, conferencing capabilities and customer contact. The company also offers a product called MOBEX, which refers to the growing trend of BYOD. "MOBEX essentially turns mobile phones of their employees in a system extension telephone company office," says Barker.
This extension coupled from an IP phone allows full transparency from the device to mobile device, says Bryan Driessel, CEO of the MIA. "We work with a SIP (Session Initiation Protocol), so it will work on all platforms for VoIP. Connects via VOIP platform for GSM operator. The complete set of functions is performed in the GSM phone, for Therefore, the GSM phone has the rights of the same features as an extension of the private automatic branch exchange (PABX). "
When customers shop around for a next generation VoIP, should be in the search for a provider that can offer a variety of reliable VoIP services, says Barker. "In addition to reliable and trusted services, a good provider of next generation VoIP must offer greater flexibility, control and transparency over the VoIP network," he says. "Companies are looking to use 21st century technology effectively in their business should not look beyond the next generation VoIP to meet your telephony needs."